Customer Testimonials
Mr. David Ford*Srvc. Advisor. Very professional. Nice person.
Wonderful service quick and reliable.
Satisfied with the service.
Carlos the service manager who helped me was very professional. I scheduled my appointment on the phone with him n he promptly provided what's available n setup my appointment. On the day of my appointment, I arrived about 10 minutes before my appointment and there was nobody in line. And there was nobody in the service office either. I waited for around 1 minute and Carlos came out and took down my info. My service was completed in about an hour. The original estimate was 2 hours. There were about another 3 customers while i was there waiting. Compare to Pacific VW dealership ...
See Brandon Sanford and his manager Tin Pham they know how to take care of their customers. Best car buying experience ever.
Quick and courteous service from the service dept.
Hunter did a good job keeping me updated and explaining the issue.
Easy to make an appointment and great communication before, during, and after the repair process. The update for my ID.4 took a little longer than expected, but my contact was great at communicating and keeping me updated on the process.
Naomi was really great. She was not high pressure and made us feel very comfortable with our purchase.
Everyone we dealt with was helpful, and cordial
I saved a lot of money and the good quality of work
Internet Director (Adam) was great to work with as was the finance manager (Beau). Adam was communicative from the beginning and his sales approach really worked well with my wife and I as customers. He and Beau have earned repeat business from us! The next time we're in the market for a VW (and consequently Subaru), we will reach out to Timmons. We will also refer friends/family to the Timmons family of dealerships as well. Thank you for a pleasant experience!!
THE REPRESNETATIVE WAS RIGHT ON IT WHEN I GOT THERE, DIDN'T HAVE ME WAITING TOO LONG AND WAS GOOD WITH THE TIME FRAME HE SAID IT WOULD TAKE TO COMPLETE THE JOB.
Naomi, the sales person id every that works for us. She called only when she needed to give us information and did what she said she was going to do. Always followed up on unanswered questions.
Not at this time
The staff was respectful and provided great customer service and care of my vehicle
If You googled Carpenter, You'd get Clout! I'm fixing for a furniture moving future! #wooditsallgood
Hassle free. No pushy sales. I spent 20 mins at the dealership and was on my way.
Prompt greeting, concern on my service requested
(Translated by Google) Very kind! Carlos, Luis and Adrian! And all the staff thank you (Original) Muy amables ! Carlos, Luis y Adrian,! Y todo el staff gracias
Good service. Timely with friendly staff.
Hunter was very helpful in coordinating repair of my vehicle which had broken down and was being towed to the facility.
The team was great to work with, very friendly. Brandon and Beau were amazing. Made car buying very pleasant.
I was very happy with the purchasing experience I had at Timmons of Long Beach.
My wife and I were searching for a new car, but we still had a lot of uncertainties. When we arrived at the dealership, Jason was more than patient and pleasant to help us make our decision for a new car. He let us take multiple test drives, answering all our questions along the way. When we didn’t like a model, he promptly showed a different options. His was very patient with us the entire time. While we didn’t end up purchasing a car that day, we were pleased that with the service from Jason and the team.
Adam was the sales representative that I purchased the car from. I was planning to just begin looking for what I wanted (because I didn’t know), but with a few expert questions from Adam it was clear what I wanted and needed in a car. He told me about the tiguan in detail, but he was so calm and relaxed that I wasn’t overwhelmed. He answered questions that I wouldn’t have even known to ask! I was so nervous to buy a car from a dealership, especially without knowing on advance what I wanted, but Adam made ...
Hunter was great; helpful, patient and communicative.
Timmons team was actually superior in Customer Service across numerous team members and product delivery satisfaction!
I came here after VW Cerritos told me it would take ONE week to diagnose an electrical issue that my ID4 was having. Timmons told me they could do the same diagnosis in a day and that's exactly what happened! Got my car fixed and back to me the next day! Thank you for being better!!
from Sale or service was great , i will am shopping for an electric car but i will wait until the car are not mark up 9k more then asking price
Service representative was wonderful.
Thanks Naomi for helping me with my purchase of my New Volkswagen ID.4. I appreciate you staying late and getting the process of buying the vehicle done quickly. I recommend Naomi if you buy a vehicle at Timmons. Thank You
The folks at Timmons were true to their word, very helpful and very hospitable.
Hunter is amazing! And the tech finished my car days in advance.
Quick turnaround on the appointment. Work done promptly and correctly. Courteous service.
Quite simply the easiest most efficient car purchase ever. Naomi was a pleasure to work with. Especially in the lead up to finding the car I really wanted. In todays world of email and texting it is easy to inundate someone with messaging. Naomi maintained contact while keeping overall messaging to a minimum. It's a balance and she struck the balance perfectly. When it came to the day of purchase her product knowledge was excellent as was her knowledge of what financing options were available. Spot On 100% in my mind. Timmons will be my goto for all the above.
After a warning light came on in my car, I stopped by Timmons where Carlos Blanco quickly and efficiently assisted me. He was excellent in his people skills and follow through. Superb experience at Timmons.
Very professional and don't waist anytime doing there job. Thank you Alex and Dave. Be back real soon. Thank you very much.
It was nice until you go to finance a car, they don't let you know what's going on they kept me there pretty much the whole day trying to see if I was approved or not.
I had a great experience, didn't have to wait long for the service I needed.
Explained everything very well
(Translated by Google) Very good service, and Carlos super friendly (Original) Muy buen servicio ,y Carlos super amable
Friendly staff. "Jovi" the lady that is responsible for cleaning does an outstanding job. Very noticeable in the restrooms, walk ways and throughout the building...
they are great so far. carlose was able to help me out a lot with finding the warranty that covers my transmission replacement cost. the repair seems to be taking a bit longer than originally forecast, but I'll update my rating after the service is done to let you know a the most important information (how long it took and the quality of the work etc)
David my service contact provided good customer service today. They had to keep my car over night and provide me with a loaner.
I had the worst experience when I took delivery of my vehicle at the VW dealership in Pasadena. Had a few small items I needed the dealership to fix. Took it to Timmons VW in Long Beach with low expectations. Hunter, the service writer, was fantastic! He was knowledgeable, friendly and got the repairs and oil change done in no time. As a fleet manager, it will be easier for me to support the VW brand to our drivers after this experience.
Awesome. Worked with Hunter, who was very thorough and helpful
Way late to leaving this review, but was very pleased with my experience at Timmons Subaru and VW. We bought a used ‘19 GTI at the Subaru dealer (not the Volkswagen side) and think we got a good deal given the shortage of these cars. They were very fair with my trade in… offered more than than KBB and C**van* Car was very accurately described online and any (few) flaws were pointed out. Car was also detailed expertly when they handed it over. Honestly, I don’t have a lot of nice things to say about car dealers, but these ...
I purchased new 2021 Jetta R line last friday. I must say that it was a great experience I've ever had. I worked with Naomi and very helpful in finding the right car and helping through the sales process. I would highly recommend, Naomi and the staff.
Very clean. Not sure why they make you go pay around the corner instead of having a cashier there at the parts counter.
Great local VW family dealership.
(Translated by Google) 100% especially the very friendly young Carlos (Original) 100%en especial el joven Carlos muy amable
Naomi was an absolute pleasure to work with. This was our first car buying experience and we were unsure how the whole situation would play out. Thankfully, Naomi helped guide us through the process in a very detailed and friendly manner. She educated us and showed us the ropes all without being too "salesy." She wanted us to make our own decisions...something I really appreciated. Thank you VW Timmons and Naomi!
Went for an oil change. Fast service.
I hate buying cars especially in the market we’re in… Naomi however was pretty much out personal concierge for all things car shopping… she followed up consistently and was very friendly. It never felt like I was talking to a salesperson. Thank you!
Great place! Very friendly and helpful staff. Clean facility.
Service was great good communication and good people working there
Excellent customer service, beau and ley were amazing, explained everything excellently and guided me on every step towards getting my new car. 100% recommend this dealer.
(Translated by Google) excellent services. (Original) exelente services.
The team at Timmons of Long Beach are great! There are so many options on the market now in new car features and pricing but who has the time to wade through all the sales talk? Starting online, Joe at Timmons encouraged me to look at several models, asking about my driving needs; we talked about what I expected in my commute. When I recognized that the VW Taos checked all the boxes for me, I was ready to sit down and talk about pricing. Tony and I had a chat about financing options, trade-in, and the car loan my ...
The team at Timmons of Long Beach are great! There are so many options on the market now in new car features and pricing but who has the time to wade through all the sales talk? Starting online, Joe at Timmons encouraged me to look at several models, asking about my driving needs; we talked about what I expected in my commute. When I recognized that the VW Taos checked all the boxes for me, I was ready to sit down and talk about pricing. Tony and I had a chat about financing options, trade-in, and the car loan my ...
I want to take the time to Thank Beau Belko he was very helpful and had a lot of Patience and very good customer service towards me I’m a very Peaky buyer . We did a trade in deal walk out with the car of my dreams ….100 % recommended!!! 🙂🚙👍🏻
Beau Belko was amazing. He was able to help me buy my dream car! He was super attentive and personal. He answered all of my questions and concerns. He also took the time to get to know me and make sure that this was the right move for me. Overall the best customer service I have ever experience while leasing or buying a care. Overall outstanding Team at Volkswagen Timmons. Once again thank you for everything Beau!
Make sure to deal with mike vw specialist knows vw from a to z
Bo was great. We have not bought a car yet. He was helpful
As a VW dealership and VW service, this is a highly recommended place compared to the other nearby dealership... *cough cough cerritos*.
Great test drive experience!
Beau was one of the best salespersons I ever met, super communicative. Always responded in a timely fashion and answered any and all questions I had. Overall the rest of the staff was friendly and accommodating.
I plan a lengthy drive soon. I stopped by Timmons, expecting to make an appointment to get my Jetta checked out and okd for the venture. David, in the service department, surprised me when he said, "hand me your keys and have a seat. Someone will check it out and let you know in a moment." Quickly someone was handing me my keys and telling me everything looks great. I could not sing their praises any louder. Excellence. Thanks everyone.
They always take care of my car. Staff is friendly
Great salesman Edger helped us last week when we came in looking for Tiguan. He helped us choose the right car for us considering the color, features and trim. After going for test drive Edger worked the deal professionally considering the trade-in car we used to get to the dealership. I am very happy with the experience at the Timmons VW, honestly exceeded my expectations. I would recommend this place and salesman Edger for getting new car.
Not bad
Need better show room,
From the moment we pulled onto the lot, we were treated with the utmost respect and courtesy. We drove about 80 miles to see a 2014 Jeep Patriot on the lot that had caught our eye after about two months of on line and physical searching. I'll just say that it was totally worth the drive! On a Friday night, close to closing and two days before Christmas, we felt no pressure, no attitude, and no fancy schmancy sales talk, just smart and professional people wanting to sell us a vehicle. After all, that is why they're there, right? Negotiations ...
I had a great experience buying my car from them from Timmons Volkswagen from my sales rep Dylan Mullaney and there are no words to describe the way that Joe Ramos helped me with finance, his service was exceptional.
Received an email with special deals on a new Passat. I was a previous buyer of a 2010 Jetta and that process was easy. I went in just for the heck of it not thinking a deal would be struck. Most dealers put these ads out just to get you in and the vehicle is not there. I went in and we picked a vehicle and with in 45 minutes we had a deal. It was the deal I wanted and feel great about. You sometimes when you make a major purchase you have second thoughts on if the deal was good ...
This dealer helped me greatly where another local dealer could not help at all. It was a warranty issue and another local dealer said the car was out of the warranty period, when if fact it was not. The Long Beach dealer helped us get the car running again at no cost as in fact it was under warranty These people are as good as it gets, and they do care. The other dealer is only interested in a sale and then forget you. The long Beach agency has respect for there customers, the other dealer could care less.
I have owned VWs for many years and was happy to have found.Timmons VW as a good neighbor after my move to Long Beach. I have visited Timmons in several occasions to get some recall parts repairs and each experience has been top notch. I returned recently to test drive a.new Tiguan and I was treated with the usual respect they offer.
I purchased a used Volvo from these guys and i have to say i am pleased. I was helped by Wes after inquiring online about the car. It was back and forward for about 1 week as i live 25 miles away. Went to see the car, we both noticed they had not taken much care of cleaning the inside of it prior to placing it for sale however after i decided to purchase, they made sure to not let me drive away any other way but pleased. They cleaned the inside and outside very well, about 9 out of 10 on the cleanup. ...
Doug is great sales person that I've never expected in any other dealership out there. I've totally changed my mind what I've heard of in general how the car dealers make you exhausted. It was great and comfort experience when I sit down and talk about car and price negotiation. He was professional and bring friendly manner always and he is willing to meet your demands and to give even unbelievable deals. I find a great gift, Gray Golf 13, for my wife from there. If I had to buy VW again, I will go for Timmons VW ...