It had been about 10 years since I was in the market for a new vehicle, and the thought of doing the back and forth dance with a dealer made me reluctant to spend my President's Day weekend doing so. The other dealers I visited during my car search had already left a bad taste in my mouth. I decided to give Timmons a shot and was glad that I did.Their internet team is what got me in the door, but the atmosphere is what got me to stick around. I suggest asking for Dylan, as he was a large part of that. He was very knowledgeable on the Jetta line that I was looking to purchase and could speak from experience as he drove one himself. His attitude and demeanor made the entire experience feel more like a casual conversation than a business transaction. Talking to the actual person rather than just the "Salesman" was a refreshing change from what I had experienced so far. Joe, in finance on the Subaru side, also made the paperwork about as painless as it could be. He will have you laughing walking in the door, but no spoilers. Everyone else there was more than friendly and made the entire visit very favorable. If you are in the market for a VW, or maybe just don't know you are yet, I would definitely recommend giving them a shot.
Buying a car is always a bit tiring and hard to classify as a five star experience unless you get a price you feel is fair. I was able to work with Kyle initially though an on line inquiry and then in person at the dealership and I can say that he was honest and helpful throughout the whole process. We got a price we liked and financing we were comfortable with, but more importantly we weren't promised anything we didn't receive. I don't remember the whole staff, but Kyle stood out because you could tell that he was being honest and that his reputation meant a lot to him. Thanks to all the folks we worked with and Kyle in particular.
I've been to many auto dealerships and by far this one is the best, everything worked out very fast and professional. People are so helpful and very respectful, they weren't pushy like in some dealerships where they just want you to buy a car and leave, here they were patient and actually tried to help. I want to thank Miguel Arenas, you should should speak to him if any questions about a vehicle. He was very nice and helped me from the very beginning he's probably the reason why I ended up buying a vehicle from this dealership, very respectful, professional, and most importantly he was very helpful, really cool guy.
Went to this dealership today to check out some vehicles. I had a great experience with a salesman named Ruben. He kept it really professional and more than anything helpful with all the questions I had. Very enthusiastic young man.He Exceeded my expectations as I've delt with many (not so great) salesmen. I would recommend him.
Dylan (Sales Associate) and Mike (Finance Manager) made the process enjoyable start to finish. It's was a no-pressure experience which was a rarity on my quest for a car. And the dealership was willing to negotiate, which was also not common in this most recent search. I'll be referring others to Dylan for sure. Love my new (first) VW!
We had an old VW Jetta was not working right, didn't know what. Kelly at service department was absolutely awesome rep. Unfortunately, car was not fixable, but her customer service was so good, we went back to this dealership to get a new car. Kyle, sales rep responded fast and took time for us to get a car. Mario at financial department was very professional and answered all questions we asked. This is out 6th VW and we are truly happy with our car. Thanks! Highly recommended. Ig you ever need service there, ask for Kelly! She is simply awesome!
I want to thank Jennifer Sauer and Kyle Gracely for the great help with buying our new (to us) Tiguan. Got an awesome deal and this is the 3rd vehicle I purchased from Jennifer! If you are looking for a VW or Subaru, call Jenn! She will make the process a snap and she will hook it up!
If I could rate this dealership with 100 stars I would!!! The experience was delightful. No pressure, low key, efficient, friendly and kind. From Miguel (salesman), Omar (sales manager) to Joe (Sr. finance). From beginning to end and back again the experience was perfect! Thank you to everyone involved and even the salesman that weren't part of our transaction were super friendly too!!! This was a superior experience, and I recommend this dealership to anyone!!!
Timmons VW offers great value on certified pre-owned vehicles. All of the sales personnel are great in particular Brian Lemus who went out above and beyond in offering to take my new vehicle to my house. I truly appreciate the help and professionalism provided.
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