Customer Testimonials

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Google Sep 24, 2022

Timmons team was actually superior in Customer Service across numerous team members and product delivery satisfaction!

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Google Sep 12, 2022

I came here after VW Cerritos told me it would take ONE week to diagnose an electrical issue that my ID4 was having. Timmons told me they could do the same diagnosis in a day and that's exactly what happened! Got my car fixed and back to me the next day! Thank you for being better!!

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Google Aug 31, 2022

Service representative was wonderful.

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Google Aug 31, 2022

Thanks Naomi for helping me with my purchase of my New Volkswagen ID.4. I appreciate you staying late and getting the process of buying the vehicle done quickly. I recommend Naomi if you buy a vehicle at Timmons. Thank You

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Google Aug 20, 2022

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Google Aug 4, 2022

The folks at Timmons were true to their word, very helpful and very hospitable.

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Google Jul 29, 2022

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Google Jul 26, 2022

Hunter is amazing! And the tech finished my car days in advance.

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Google Jul 25, 2022

Quick turnaround on the appointment. Work done promptly and correctly. Courteous service.

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Google Jul 22, 2022

Quite simply the easiest most efficient car purchase ever. Naomi was a pleasure to work with. Especially in the lead up to finding the car I really wanted. In todays world of email and texting it is easy to inundate someone with messaging. Naomi maintained contact while keeping overall messaging to a minimum. It's a balance and she struck the balance perfectly. When it came to the day of purchase her product knowledge was excellent as was her knowledge of what financing options were available. Spot On 100% in my mind. Timmons will be my goto for all the above.

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Google Jul 21, 2022

After a warning light came on in my car, I stopped by Timmons where Carlos Blanco quickly and efficiently assisted me. He was excellent in his people skills and follow through. Superb experience at Timmons.

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Google Jul 20, 2022

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Google Jul 19, 2022

Very professional and don't waist anytime doing there job. Thank you Alex and Dave. Be back real soon. Thank you very much.

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Google Jul 19, 2022

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Google Jul 15, 2022

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Google Jul 12, 2022

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Google Jul 8, 2022

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Google Jul 7, 2022

It was nice until you go to finance a car, they don't let you know what's going on they kept me there pretty much the whole day trying to see if I was approved or not.

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Google Jul 6, 2022

I had a great experience, didn't have to wait long for the service I needed.

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Google Jun 24, 2022

Explained everything very well

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Google Jun 14, 2022

(Translated by Google) Very good service, and Carlos super friendly (Original) Muy buen servicio ,y Carlos super amable

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Google May 31, 2022

Friendly staff. "Jovi" the lady that is responsible for cleaning does an outstanding job. Very noticeable in the restrooms, walk ways and throughout the building...

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Google May 27, 2022

they are great so far. carlose was able to help me out a lot with finding the warranty that covers my transmission replacement cost. the repair seems to be taking a bit longer than originally forecast, but I'll update my rating after the service is done to let you know a the most important information (how long it took and the quality of the work etc)

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Google May 26, 2022

David my service contact provided good customer service today. They had to keep my car over night and provide me with a loaner.

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Google May 26, 2022

I had the worst experience when I took delivery of my vehicle at the VW dealership in Pasadena. Had a few small items I needed the dealership to fix. Took it to Timmons VW in Long Beach with low expectations. Hunter, the service writer, was fantastic! He was knowledgeable, friendly and got the repairs and oil change done in no time. As a fleet manager, it will be easier for me to support the VW brand to our drivers after this experience.

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Google May 5, 2022

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Google Apr 22, 2022

Awesome. Worked with Hunter, who was very thorough and helpful

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Google Apr 20, 2022

Way late to leaving this review, but was very pleased with my experience at Timmons Subaru and VW. We bought a used ‘19 GTI at the Subaru dealer (not the Volkswagen side) and think we got a good deal given the shortage of these cars. They were very fair with my trade in… offered more than than KBB and C**van* Car was very accurately described online and any (few) flaws were pointed out. Car was also detailed expertly when they handed it over. Honestly, I don’t have a lot of nice things to say about car dealers, but these ...

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Google Apr 15, 2022

I purchased new 2021 Jetta R line last friday. I must say that it was a great experience I've ever had. I worked with Naomi and very helpful in finding the right car and helping through the sales process. I would highly recommend, Naomi and the staff.

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Google Feb 18, 2022

Very clean. Not sure why they make you go pay around the corner instead of having a cashier there at the parts counter.

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Google Jan 27, 2022

Great local VW family dealership.

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Google Jan 21, 2022

(Translated by Google) 100% especially the very friendly young Carlos (Original) 100%en especial el joven Carlos muy amable

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Google Dec 8, 2021

Naomi was an absolute pleasure to work with. This was our first car buying experience and we were unsure how the whole situation would play out. Thankfully, Naomi helped guide us through the process in a very detailed and friendly manner. She educated us and showed us the ropes all without being too "salesy." She wanted us to make our own decisions...something I really appreciated. Thank you VW Timmons and Naomi!

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Google Dec 1, 2021

Went for an oil change. Fast service.

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Google Nov 22, 2021

I hate buying cars especially in the market we’re in… Naomi however was pretty much out personal concierge for all things car shopping… she followed up consistently and was very friendly. It never felt like I was talking to a salesperson. Thank you!

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Google Nov 19, 2021

Great place! Very friendly and helpful staff. Clean facility.

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Google Nov 12, 2021

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Google Oct 24, 2021

Excellent customer service, beau and ley were amazing, explained everything excellently and guided me on every step towards getting my new car. 100% recommend this dealer.

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Google Sep 25, 2021

(Translated by Google) excellent services. (Original) exelente services.

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Google Sep 21, 2021

The team at Timmons of Long Beach are great! There are so many options on the market now in new car features and pricing but who has the time to wade through all the sales talk? Starting online, Joe at Timmons encouraged me to look at several models, asking about my driving needs; we talked about what I expected in my commute. When I recognized that the VW Taos checked all the boxes for me, I was ready to sit down and talk about pricing. Tony and I had a chat about financing options, trade-in, and the car loan my ...

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Cars Sep 21, 2021

The team at Timmons of Long Beach are great! There are so many options on the market now in new car features and pricing but who has the time to wade through all the sales talk? Starting online, Joe at Timmons encouraged me to look at several models, asking about my driving needs; we talked about what I expected in my commute. When I recognized that the VW Taos checked all the boxes for me, I was ready to sit down and talk about pricing. Tony and I had a chat about financing options, trade-in, and the car loan my ...

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Google Sep 9, 2021

I want to take the time to Thank Beau Belko he was very helpful and had a lot of Patience and very good customer service towards me I’m a very Peaky buyer . We did a trade in deal walk out with the car of my dreams ….100 % recommended!!! 🙂🚙👍🏻

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Google Aug 24, 2021

Beau Belko was amazing. He was able to help me buy my dream car! He was super attentive and personal. He answered all of my questions and concerns. He also took the time to get to know me and make sure that this was the right move for me. Overall the best customer service I have ever experience while leasing or buying a care. Overall outstanding Team at Volkswagen Timmons. Once again thank you for everything Beau!

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Google Aug 15, 2021

Make sure to deal with mike vw specialist knows vw from a to z

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Google Aug 10, 2021

Bo was great. We have not bought a car yet. He was helpful

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Google Aug 8, 2021

As a VW dealership and VW service, this is a highly recommended place compared to the other nearby dealership... *cough cough cerritos*.

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Google Jul 19, 2021

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Google Jul 16, 2021

Great test drive experience!

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Google Jul 16, 2021

Beau was one of the best salespersons I ever met, super communicative. Always responded in a timely fashion and answered any and all questions I had. Overall the rest of the staff was friendly and accommodating.

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Google Jun 8, 2021

I plan a lengthy drive soon. I stopped by Timmons, expecting to make an appointment to get my Jetta checked out and okd for the venture. David, in the service department, surprised me when he said, "hand me your keys and have a seat. Someone will check it out and let you know in a moment." Quickly someone was handing me my keys and telling me everything looks great. I could not sing their praises any louder. Excellence. Thanks everyone.

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Google May 26, 2021

They always take care of my car. Staff is friendly

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Google May 4, 2021

Great salesman Edger helped us last week when we came in looking for Tiguan. He helped us choose the right car for us considering the color, features and trim. After going for test drive Edger worked the deal professionally considering the trade-in car we used to get to the dealership. I am very happy with the experience at the Timmons VW, honestly exceeded my expectations. I would recommend this place and salesman Edger for getting new car.

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Google Apr 26, 2021

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Google Apr 20, 2021

Not bad

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Google Apr 19, 2021

Need better show room,

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Google Apr 16, 2021

My family has been going to Timmons VW since I was still in the womb, and all I can say is that everyone at this dealership is pretty much family at this point. Every car we have ever owned has been from here, and I don't think I will go anywhere else. Jim De Silva helped me with my brand new 2021 Jetta GLI Autobahn, and I am absolutely in LOVE with it! He helped me choose the exact car I was looking for and I was able to go home with the brand new car the same day. Knowing ...

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Google Apr 12, 2021

This place is amazing! Sales representative Jim De Silva helped me with my first car purchase of a brand new 2020 Jetta SEL Premium for an amazing price. He got me exactly what I wanted and worked with my budget. I got everything I asked for plus more. He saved me thousands of dollars on this vehicle and provided the best customer service I could have received. He is definitely willing to work with you on a price that you will be happy with and has so much patience. I couldn’t be more pleased with the service I received. Make ...

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Google Apr 9, 2021

Great service, fair price and didn't try to upset me

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Google Apr 5, 2021

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Google Apr 3, 2021

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Google Mar 28, 2021

Great customer service, and services were done in the time stated

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Google Mar 27, 2021

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Google Mar 25, 2021

Good service from KD?

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Google Mar 18, 2021

they fix my unexpected recall thank you

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Google Mar 15, 2021

Great customer service

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Google Mar 10, 2021

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Google Mar 7, 2021

Car buying sure can be stressful and I tend to dread it a bit. We just got home after a long day of car shopping. Just when we were about ready to give up, we saw a car at Timmons that was well priced and the color and model we wanted (a white VW Tiguan). We called and Mike answered the phone. He was very helpful from the beginning. We asked him what the price would be out the door and he needed to call us back with final figures. Within ten minutes he called us back and told us ...

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Google Feb 12, 2021

Popularity Contest sent me. He said great things

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Google Feb 12, 2021

Popularity Contest YouTube sent me.

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Google Jan 17, 2021

Everything went smoothly and quickly! Everyone was nice and provided me with the information I needed for my car. Thank you!

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Google Jan 13, 2021

I did an inquiry on auto trader and Ryan from Timmons called me to discuss a new GTI I was looking for. He was very nice not pushy and we chatted for a bit he texted me a few more times and my partner and I went to see it . Met with Ryan and Jeisson they were very nice. Timmons is a very relaxed dealership environment. It’s not the formal type of place which I found refreshing. We literally discussed the details standing in the lobby and i put a deposit down. Over the next few days we had ...

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Google Jan 8, 2021

This is the the BEST Dealer car Place,in USA 🤗 very good people

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Google Jan 2, 2021

I have taken my car for oil change already twice and the service is excellent. Employees are very nice and helpful. Definitely doing my next service at Timmons of Long Beach.

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Google Dec 12, 2020

The sales team work well together to give each customer a great all-round experience. We really enjoyed chatting with Mitch, the sales manager. Very happy with the car we purchased from them. Thanks

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Google Nov 30, 2020

Great customer service , they assist and help you in the best of their ability. Direct to the point and no false ads. They gave you the best deal. Highly recommended ...

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Google Nov 21, 2020

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Google Nov 20, 2020

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Google Nov 20, 2020

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Google Nov 19, 2020

(Translated by Google) Excellent service and the staff is very friendly and attentive (Original) Excelente servicio y el personal es muy amable y atentos

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Google Nov 16, 2020

Subaru

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Google Oct 20, 2020

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Google Oct 2, 2020

Good selection of VW's. Customer service and parking is ok.

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Google Sep 29, 2020

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Google Sep 13, 2020

I hate going to a dealer for parts but Timmons is good, the parts department can find any part you need and friendlier than other places I've been to.

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Google Aug 31, 2020

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Google Aug 26, 2020

Close to my shop at the right price.

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Google Aug 23, 2020

(Translated by Google) I found everything I was looking for. (Original) Encontré todo lo que buscaba.

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Google Aug 22, 2020

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Google Jul 17, 2020

Great service here! You will leave happy

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Google Jun 21, 2020

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DealerRater Dec 28, 2017

From the moment we pulled onto the lot, we were treated with the utmost respect and courtesy. We drove about 80 miles to see a 2014 Jeep Patriot on the lot that had caught our eye after about two months of on line and physical searching. I'll just say that it was totally worth the drive! On a Friday night, close to closing and two days before Christmas, we felt no pressure, no attitude, and no fancy schmancy sales talk, just smart and professional people wanting to sell us a vehicle. After all, that is why they're there, right? Negotiations ...

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DealerRater Oct 18, 2017

I had a great experience buying my car from them from Timmons Volkswagen from my sales rep Dylan Mullaney and there are no words to describe the way that Joe Ramos helped me with finance, his service was exceptional.

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DealerRater Jul 13, 2016

Received an email with special deals on a new Passat. I was a previous buyer of a 2010 Jetta and that process was easy. I went in just for the heck of it not thinking a deal would be struck. Most dealers put these ads out just to get you in and the vehicle is not there. I went in and we picked a vehicle and with in 45 minutes we had a deal. It was the deal I wanted and feel great about. You sometimes when you make a major purchase you have second thoughts on if the deal was good ...

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DealerRater Nov 25, 2015

This dealer helped me greatly where another local dealer could not help at all. It was a warranty issue and another local dealer said the car was out of the warranty period, when if fact it was not. The Long Beach dealer helped us get the car running again at no cost as in fact it was under warranty These people are as good as it gets, and they do care. The other dealer is only interested in a sale and then forget you. The long Beach agency has respect for there customers, the other dealer could care less.

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DealerRater Jan 12, 2015

I have owned VWs for many years and was happy to have found.Timmons VW as a good neighbor after my move to Long Beach. I have visited Timmons in several occasions to get some recall parts repairs and each experience has been top notch. I returned recently to test drive a.new Tiguan and I was treated with the usual respect they offer.

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DealerRater Jan 29, 2013

I purchased a used Volvo from these guys and i have to say i am pleased. I was helped by Wes after inquiring online about the car. It was back and forward for about 1 week as i live 25 miles away. Went to see the car, we both noticed they had not taken much care of cleaning the inside of it prior to placing it for sale however after i decided to purchase, they made sure to not let me drive away any other way but pleased. They cleaned the inside and outside very well, about 9 out of 10 on the cleanup. ...

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DealerRater Dec 2, 2012

Doug is great sales person that I've never expected in any other dealership out there. I've totally changed my mind what I've heard of in general how the car dealers make you exhausted. It was great and comfort experience when I sit down and talk about car and price negotiation. He was professional and bring friendly manner always and he is willing to meet your demands and to give even unbelievable deals. I find a great gift, Gray Golf 13, for my wife from there. If I had to buy VW again, I will go for Timmons VW ...

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DealerRater Jul 21, 2012

Timmons of Long Beach always meets my expectations. I am a long time customer, this is my third car from Timmons VW. I know that I am going to receive the best service from Miguel, the friendly staff and the very qualified mechanics. In the past I have have also dealt with the parts department and the sales department and have been made to feel right at home. I have gone to other VW dealers but did not receive the level of knowledge and experience that I receive from Timmons. I always recommend Timmons to my friends due to the ...

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DealerRater Jul 18, 2012

This is my 3rd Volkswagon Jetta via Timmons. I love the customer service. I recently went in for car service and was met at my car by a service worker. I was pleasently surprised. they make very easy to schedule appointments. highly recommend this dealership.

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DealerRater Jun 8, 2012

For my first VW purchase back in 2000, I went to Circle VW and was treated like crap. When I wouldn't buy the car from them, the Circle salesman told me not to bother going to Timmons because the owner of Circle had just purchased Timmons to turn it into another dealer brand. Since he had lied to me about so many other things...I didn't believe him and went to Timmons anyway. I am so glad I did. They were really nice and were able to find the EXACT car I wanted. I’ve been dealing with Timmons ...

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