Awesome customer service. They helped me find mats for my VW.
Ruben, Miguel and the entire Timmons VW team were fantastic! In and out in about an hour, no games or high pressure sales tactics. The finance person was very professional and efficient. They gave me a quote before I drove down and honored exactly as promised. By the way, they had the lowest price out of 10 dealers I inquired with. Would be my first visit upon my next VW or Subaru purchase! I purchased yesterday and have had already provided a handful of referrals to them.
I've been going to Timmons for my service needs on multiple Volkswagens for about 5 years. David in the service department has always been great! Because of that we bought our new Tiguan from them. Very enjoyable experience. They have always gone above and beyond. Thanks guys!
We leased a new VW Tiguan from this dealer over the Memorial Day weekend. Words can't express how satisfied we were - both with the car and also with the great treatment we received from Mr. Ruben Osuna, our leasing specialist. THANK YOU for such a pleasant and positive experience!
Excellent car shopping experience, and fantastic customer service. Thank you George in sales and Joe in finance. You made this process so easy and fast. I appreciate the honesty. I'll be back here again.
Very helpful. I was in a pinch and they helped me out ASAP. Good price. Very pleased.
Started with the online service "True Car" looking for a 2018 Subaru WRX STI. Chrissiy Concannon, the Internet Sales Manager, was first to respond. Timmons pricing was very competitive and Chrissiy worked quickly to find a Subi with the accessories I wanted. Mario Jean Philippe, the Finance Manager, was quite helpful in explaining all the sales doc's and found a Costco discount for the extended warranty I purchased.The service department installed the add-on accessories and furnished a rental car at no charge while they worked.I highly recommend Timmons Subaru/Volkswagen for professional, friendly service and competitive pricing.
I got my second car from these guys and they have always taken good care of me. The customer service was great. I will absolutely go back to them for my next car.
Timmons was there for me the 3 years I lived in Long Beach. But who would have thought they'd still be there for me now in Gainesville, FL? I was at the VW dealer here and was told I had a leaking vacuum pump (just like $800+ no biggie). But that sounded oddly familiar and intuition told me I had work on that before. So I called Timmons and spoke with David. He took the time to go through all my service invoices and sure enough, I had the vacuum pump replaced there. I asked if it made sense for it to be leaking again? He said no and to have the techs re-check for residual oil. After telling this to the rep and showing him the invoice David had emailed me, one of the more "experienced techs" checked again. Sure enough, it was just residual oil and the pump didn't need to be replaced. Gainesville VW won't be getting a 5-star review. My only bad experience at Timmons was secondary to warranty service approval from the warranty I had through Carmax (the Timmons guys had to deal with a lot from them). Just something to be aware of if you're having trouble with warranty-related service, it's very likely the warranty provider causing trouble and not the dealer.
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